Last updated: 1 July 2025
Roar Plunge provides free delivery within Peninsular Malaysia for every cold-plunge tub and accessory bought from roarplunge.my. We aim for a fast, secure and hassle-free experience for every customer.
1 Delivery coverage
- We currently ship only to addresses in Peninsular (West) Malaysia.
- We do not ship to East Malaysia (Sabah, Sarawak, Labuan), Singapore or other international destinations at this time.
- No shipping fees will appear at checkout.
2 Fulfilment & dispatch
| Stage | Timeframe |
|---|---|
| Order processing | 1–2 business days after payment confirmation |
| Dispatch | Normally within 2–4 business days total* |
| Peak periods / public holidays | May add 1–2 extra days; we will inform you if so |
*Same-day dispatch is not guaranteed. If your order is urgent, WhatsApp us on +60 18 668 3812 and we will advise if an earlier slot is possible.
3 Tracking your order
You will receive a WhatsApp or email once your order leaves our warehouse. The message includes your tracking number, courier name and estimated delivery window.
4 Delivery handling & receipt
4.1 Standard delivery (default)
- Items are delivered to the ground-floor entrance of your address.
- Indoor placement or assembly is not included.
- Packaged tubs weigh 30–40 kg; please arrange for one or two adults to assist with lifting.
4.2 Special handling requests
Need upstairs delivery, indoor placement or professional positioning? Contact us before dispatch for a custom quote. Our tubs are engineered for easy self-assembly with common household tools.
5 Inspecting for transit damage
- Check the carton for visible damage before signing.
- If everything looks fine, sign “Received in good condition.”
- If you spot damage:
- Sign “DAMAGED – SUBJECT TO INSPECTION.”
- Photograph the affected areas immediately.
- Contact us within 8 hours via WhatsApp or email with:
- A photo of the signed delivery note
- All damage photos
- A short description of the issue
We will review and arrange free replacement parts where applicable.
6 Failed deliveries or refusal
- If no one is available, the courier may reattempt delivery or return the parcel to the depot.
- If you refuse delivery without prior notice, we may charge:
- Return freight fees
- Re-delivery fees (if any)
- Handling costs
7 Questions or help
WhatsApp: +60 18 668 3812
Email: orders@roarplunge.my
Support hours: Mon–Fri 9 am–6 pm (MYT)
Roar Plunge may update this Shipping Policy at any time. The revision date at the top will change when we do.
© 2025 Roar Plunge. All rights reserved.