Warranty Policy - Roar Plunge

Last updated: 24 May 2025

Roar Plunge designs every cold-plunge tub with quality, safety and durability in mind. To support your wellness journey, we provide a 1-year limited warranty to the original purchaser for private-residential use in Peninsular Malaysia.

1 What the warranty covers

Component	Coverage	Term
Tub structure & body panels	Structural integrity – no cracking, splitting or failure under normal cold-plunge use	1 year
Insulation & internal fittings	Insulation remains effective; interior will not collapse or degrade under approved use	1 year
Plumbing & fittings (inlets, outlets, valves)	No leaks, ruptures or failure when correctly set up and maintained	1 year
Electrical parts (chiller unit, control box, wiring)	Defects in materials or workmanship under normal use and approved voltage	1 year
Finish & coatings	No blistering, peeling or corrosion when used indoors or in shaded outdoor areas below 35 °C and ≤75%RH	1 year

The warranty is non-transferable and applies only to the original purchaser with valid proof of purchase.

2 Exclusions

This warranty does not cover:

Normal wear (minor scratches, water stains, light discolouration)
Damage from misuse, improper maintenance, or prolonged exposure to direct sun, extreme humidity, freezing conditions or corrosive chemicals
Self-installation damage (e.g. overtightening fittings, misalignment)
Commercial, public or gym use unless we confirm otherwise in writing
Malfunctions caused by power surges, incorrect voltage or unauthorised modifications
Transit damage (see Refund & Replacement Policy – must be reported within 24 hours of delivery)

3 Owner responsibilities

To stay eligible for warranty service you must:

Keep your original order confirmation or tax invoice.
Follow all Roar Plunge operating and care instructions.
Place the tub indoors or in a shaded/covered outdoor area that stays below 35 °C and ≤75%RH.
Engage a qualified technician for any electrical installation.

4 How to make a claim

Notify us within 24 hours of discovering the fault.
WhatsApp +60 18 668 3812 or email orders@roarplunge.my.
Provide evidence – order number plus clear photos or video and a short description.
Remote assessment – our service team may request extra information or schedule an inspection.

Resolution (at Roar Plunge’s discretion):

Repair
Replacement part(s)
Replacement unit of equal or better model

Shipping:

You pay freight to our service centre (if required).
Roar Plunge pays return freight on approved claims.

5 Your statutory rights

Nothing in this warranty affects your rights under Malaysian law, including:

The guarantee of acceptable quality under the Consumer Protection Act 1999; and
The six-month presumption that any defect existed at the time of supply (CPA s.37(7)).

We also do not exclude liability for death or personal injury caused by our negligence or a defect in the product.

Roar Plunge may amend this Warranty Policy at any time; the revision date above will change when we do. For questions, please contact Customer Support.